Due to a higher than usual volume of traffic we’d like to notify our customers of the updated shipping timings with all orders that were placed between Monday 20th July - Friday 14th August.
Within Australia 7-21 business days
Within Australia 5-14 business days
Your order may arrive sooner but we want to manage expectations due to the current extenuating circumstances.
parcel post $8.95.
new zealand $20.
EUR: (UK, Ireland, France, Switzerland) 3-7 business days
REST OF EUROPE: 5-9 business days
EASTERN EUR + RUSSIA: 7-12 business days
ftc.masks is not responsible for any delays caused by Australia Post. Please also note public holidays may also affect the delivery dates.
To uphold responsibilities for safety & sanitation, ftc.masks does not accept returns or refunds for change of mind. If there is a defect or an issue with your order please contact us within 3 days of receiving the item at firstname.lastname@example.org.
lost, damaged, stolen items.
ftc. is not responsible for any lost or damaged, or stolen parcels once they have been shipped from our location. This also includes any parcels that say they have been delivered but have not arrived. If this occurs, please contact Australia Post directly using your tracking number to open an enquiry with them.
Payment can be made by Visa, MasterCard, AMEX with all prices in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receiver's end.